Privacy Policy

Prompt Mobile Detailing is a mobile car detailing service in Miami-Dade County, Florida and the Dallas-Fort Worth area in Texas. The service is operated by ZECOMMERCE Inc. In this policy, "we," "us," and "our" mean Prompt Mobile Detailing and ZECOMMERCE Inc. This page explains what information we collect, how we use it, and the choices you have.

What we collect

When you ask for a quote, book an appointment, call us, or text us, we may collect:

• Your name
• Your phone number
• The service you asked for
• Details about your vehicle and where it is located, which you send through our quote and booking forms
• Records of calls and texts between you and us

This is information you give us or that is created when you contact us. We also collect basic site analytics, described below.

How our forms work

When you send a quote or booking form on this site, it is delivered to us by email through a form service called FormSubmit. FormSubmit handles the submission so that it can reach our inbox. Please do not put sensitive information, such as payment card numbers or government ID numbers, in a form.

Call tracking

Calls to our business may be tracked and recorded through a call tracking service called CallRail. We tell callers when a call may be recorded. Call records can include the phone number you called from, the time and length of the call, and a recording where you were told it may be recorded. We use call records to handle your request and to improve our service.

Site analytics

We use basic site analytics through Vercel to see how the site is used, such as which pages are visited. This helps us improve the site.

How we use your information

We use your information to:

• Give you a quote
• Schedule your appointment
• Contact you about your quote or appointment
• Improve our service

We do not sell your personal information.

Text messages

We may text you about your quote or appointment. Message and data rates may apply. Reply STOP to opt out of texts at any time. Mobile information is not shared with third parties for marketing purposes.

Who we share it with

We share your information only with:

• Service providers that help us run the business, such as the form, call tracking, and analytics services described above
• Subcontracted detailers who need it to complete your appointment, such as your name, vehicle details, and address
• Others when the law requires it, such as in response to a valid legal request

How long we keep it

We keep your information for as long as we need it to give quotes and provide services, keep our business records, and meet legal requirements. After that, we delete it or remove the details that identify you.

Your choices

You can ask us to update or delete the information we have about you. You can also opt out of texts at any time by replying STOP. To make a request, contact us through the quote form on our booking page or on your city's page and tell us what you would like us to change. We may need to confirm it is you before we act on a request.

Children

Our service is not meant for children under 13, and we do not knowingly collect information from them. If you think a child under 13 has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please check back now and then.

Contact us

Questions about this policy? Contact us through the quote form on our booking page or on your city's page.